Published: 6 Feb 23
As more and more services move online Berkshire Digital Infrastructure Group (DIG) need to understand why some residents aren't accessing them this way, whether that's because it's a struggle to afford internet access, data or a device, such as a laptop or phone, they aren't confident or they don't feel safe online.
They also want to understand what people can do online, whether that's ordering food and gifts, online learning and job searching, or contacting friends and family or a healthcare professional.
Sharing your views and experiences with them, or helping someone who may not usually go online to do so, will help them understand where and how they need to focus resources to improve services and provide solutions.
They'd also like to know if your habits have changed since the pandemic e.g., has the amount of time you spend on the internet or streaming TV shows increased, or you have become more confident using online services such as banking or booking travel or holidays?
If you'd like to share your experiences with them, please complete online their survey, which should only take about 5-10 minutes.
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